Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wickitcandlebar.com. Please note that returns will need to be sent to the following address: 107 Gabriel Drive, East Stroudsburg, PA 18301
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@wickitcandlebar.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at danica@wickitcandlebar.com